If you’re thinking about delivering for Grubhub, this Grubhub driver review will explain what the job is like.
Finding flexible ways to make extra money can be a massive help to people in all kinds of situations. And with an increasing demand for food delivery, delivering for services like Grubhub can be a really great way to make extra cash.
Grubhub is one of many delivery apps available in 2020, and this review breaks down why it’s worth checking out. Find out how much Grubhub drivers get paid, how Grubhub works, real Grubhub driver reviews, and more.
Grubhub drivers deliver food from local restaurants and major chains, and they claim that they have the “largest and most comprehensive network of restaurant partners.” Because of that market reach, they’re an obvious favorite for customers – and that’s good for drivers.
Grubhub requirements for drivers
All Grubhub drivers must meet these requirements to apply:
- Be at least 19 years old (21 years old in Chicago and Las Vegas)
- Car (or bike in select markets)
- Valid driver’s license and car insurance if you’re driving
- Valid driver’s license or state I.D. for bike riders
- Smartphone with iOS 11 or higher or Android with 5.0 or higher
- Checking account for direct deposit
If you meet those requirements, you can click here to apply to deliver for Grubhub.
The entire application process can take around 3-5 days. Once you’ve applied, you’ll be asked to authorize a background check through the Grubhub app. They use a third-party company called Chekr to perform their background checks. This looks at your driving record and criminal record over the past 7 years.
You’ll pass the background check if you don’t have any felonies, violent crimes, or major violations on your record. You can also be disqualified if you have too many small driving violations.
Once you pass the background check, you will need to fill out some new driver paperwork and set up your direct deposit information so Grubhub can pay you.
There’s also a Grubhub onboarding process you’ll need to complete. This can be done online in most cases, and it’s basically a slideshow that explains how to make deliveries. You’ll learn how to schedule a time to drive and use the Grubhub app.
Grubhub then sends you an insulated bag to keep food hot or cold while you’re out on delivery. You’ll also receive your Driver Card to pay for orders that haven’t been paid for in advance.
Related: Is Postmates vs Uber Eats a better food delivery service for drivers?
How much do Grubhub drivers make?
Including tips, Grubhub drivers make an average of $15-$20 per hour.
Drivers aren’t paid by the hour – you’re paid per order. That means your earnings will vary day-to-day. During busier times, like the dinner rush and on holidays, there’s higher order volume. You end up with less downtime waiting for orders, and downtime decreases your overall hourly pay. This is standard across delivery apps.
Grubhub has recently made some changes to how they pay drivers per order. Drivers complained that the previous formula didn’t account for the time it took to fulfill the orders and it didn’t accurately account for mileage.
Now, Grubhub’s driver pay formula is based on mileage (to pick up and drop off), time waiting, and tip.
Here’s what the new pay formula looks like compared to the previous one. The per minute and per mile amounts are based on which market you’re delivering in:
You’ll see the estimated time and mileage for each order before you accept it, but if time and mileage change, the amount you’re paid is based on the original numbers. This can work in your favor if the order ends up taking less time or miles, but it’s a bummer if it takes longer.
Grubhub offers an hourly minimum pay in some markets, which guarantees that you earn something no matter how many orders come in the app.
How does driving for Grubhub work?
I want to walk you through the four steps of delivering for Grubhub.
1. Scheduling your time
Grubhub requires its drivers to schedule blocks of time in the app before they can drive. The idea is that if drivers schedule hours, they can make sure there is a high enough volume of orders to make it worthwhile to drive.
Time blocks are reserved on a first-come, first-served basis based on your program level (more on this further down).
You’ll see which time blocks are available, and select the ones you want. Here’s what that looks like:
2. Accepting orders
You need to drive to a predefined delivery area before you can start accepting orders. You can see the boundaries for the delivery area in the app under “View Region Boundaries.”
After you’re in the right place, you switch your status in the Grubhub app to “Taking Offers.” You’ll hear a cowbell ding when an order comes in, and then you have 90 seconds to accept or decline the order. The order is offered to another driver if you don’t accept it.
The 90-second window gives you a chance to see the customer, restaurant location, and estimated earnings before you accept an order or not.
Clicking the "Accept" button gives you directions to the restaurant. Once you reach the restaurant, click the “Arrive” button in the app after you get inside. There are also buttons for “got order” and “leaving.” This keeps the customer updated on the status of their order.
3. Paying for orders
Most of the orders you get will be paid by the customer in the app – you just drive to the restaurant, pick it up, and go.
But Place and Pay Orders are for restaurants that haven’t partnered with Grubhub for payment or ordering.
You will need to pay for Place and Pay Orders with your Grubhub Driver Card. This is a prepaid card that has money on it once the customer places the order in the Grubhub app. You might have to place the order too, and the new Grubhub pay formula accounts for the extra time you spend on that.
If you pay for the order using your personal debit or credit card, Grubhub won’t reimburse you for the total. It’s better to contact Grubhub and wait for a response.
4. Delivering the orders
The Grubhub app gives you directions to the customer’s house, and you’ll click the “arrive” button in the app when you get there.
Be sure to check the app for any specific delivery instructions. This is especially important now that Grubhub offers contactless delivery.
Here are a couple of examples of delivery instructions:
How do Grubhub drivers get paid?
Grubhub sends payments on Thursday via direct deposit, and it can take 3-5 business days for banks to process payments. Most Grubhub driver reviews say that they see the money hit their account around Tuesday of the following week.
There is an Instant Cash Out option if you want to access your earnings immediately. There is a $0.50 fee for each Instant Cash Out transaction. The fee is waived for drivers who set up direct deposit using a Chase bank account.
About the Grubhub Recognition Program
You’re not necessarily penalized for declining orders in the Grubhub app, but you’ll have more opportunities if you accept and complete as many orders as possible.
There are three levels of the Recognition Program: Premier, Pro, and Partner. All drivers start as Partners which means you have third-ranked access to when you schedule your hours in the app.
The biggest perks for Premier and Pro drivers is that they get priority access to scheduling hours, and they’re eligible to deliver catering orders. Catering orders typically pay better.
Here are the requirements to move up Grubhub’s Recognition Program:
The attendance rate is the percent of scheduled blocks you attend. The acceptance rate is the percent of orders you accept. The block drop rate represents the number of time blocks you schedule but drop.
Grubhub bases those stats on what your record has looked like over the past 30 days, and your stats are updated weekly. New Grubhub drivers will start seeing their ratings after they’ve completed their 20th delivery.
Grubhub driver reviews
Here are some Grubhub driver reviews from real Grubhub drivers. These are from Indeed, Glassdoor, and Reddit.
“Nice place to earn extra money on the side. If I could make this my main job that could pay my bills I would. The upper employees are very respectful and treat the drivers nice and always here to help when needed.”
“Great job if you like to change things up and drive a lot. Each order has a different value and you are allowed to selectively pick where you would want to go and how much you would want to make.”
“Self motivated work. What you put in is what you get out of this company. “
“When you factor in vehicle maintenance and gas it’s about 15/hr wage. This is largely dependent on your type of vehicle and current gas prices.”
“Scheduling and promotions are a steep learning curve to try to earn more, and the hardest part is being the mediator between restaurants and the diners.
Grubhub driver review – the final word
If you are looking for a flexible way to make extra cash, delivering for Grubhub is a solid side hustle. Grubhub is really similar to many other delivery apps – Postmates, DoorDash, Uber Eats, etc. – and the reality is that you can sign up to drive for more than just Grubhub.
Drivers make, on average, $15-$20/hour. That doesn’t account for your taxes or wear and tear on your car. After you factor in those costs, it’s closer to $12-$17/hour. That’s not too bad for flexible part-time work, but check out this list if you want higher paying side hustles: Best Side Hustles That Pay $1,000-$2,000 Extra Per Month.
According to Grubhub drivers who have driven for both, DoorDash sometimes pays a little bit more. Overall, these food delivery services are very similar.
Find out more in DoorDash vs Grubhub – Which is Better for Drivers?