DoorDash Customer Service for Customers, Drivers, & Merchants

Are you a customer, driver, or merchant who needs to contact DoorDash customer service?

DoorDash currently controls 65% of the food delivery market share in the U.S., making it the most popular food delivery app of 2023. It’s become a convenient way for customers to have food and groceries delivered, for side hustlers who want to make extra money, and for businesses who want to keep up with market trends. 

No matter how you use DoorDash, there might be an instance when you need to reach DoorDash customer service, and we’ve put this guide together to make it easier than ever to get in touch with DoorDash.

6 Ways to Contact DoorDash Customer Service in 2023

Below is how you can get in touch with DoorDash customer service, whether you are a customer, merchant, or delivery driver:

1. Use DoorDash Chat Support

The easiest way to have a real-time conversation with DoorDash customer service is to use the live chat feature. It’s available 24/7 and uses AI to quickly help you with any number of issues. 

Here’s how you access DoorDash live chat support:

1. Go to help.doordash.com.
2. Log in if you aren’t logged in already.
3. Select Customer, Dasher, or Merchant Support.
4. Select “Chat with Us in the DoorDash App.”
5. Type in your message or select one of the quick response options.
6. DoorDash may ask a series of follow-up questions to direct you to a help article or connect you with human support.

Here’s what the chat window looks for DoorDash customers, and merchants and Dashers will see prompts related to common issues:

If your issue needs to be answered by someone in the live chat, your wait time will vary on demand. The busier the app is, the longer it will take to receive an answer. 

DoorDash Chat Support is best for non-emergent issues. Because it may take a little while to have your question answered by human support, it’s best to call DoorDash customer service if you have a time-sensitive or urgent issue. The DoorDash customer service number is (855) 431-0459.

2. Call DoorDash Customer Service

For urgent issues, it’s best to call DoorDash customer service at (855) 431-0459. This number puts you through an automated system, and you can press “9” if you have an emergency that needs to be addressed immediately.

Calling DoorDash customer service is not an alternative to calling 911 if there’s a serious emergency that threatens your safety.

There are several other DoorDash customer service numbers floating around online, and we’ve called them to find the most up-to-date number. One of the numbers answers with a message that says, “This number is due to be turned off in the near future.” The system then wants to text you the new number, which is (855) 413-0459.

DoorDash expedites emergency calls, but most callers will likely wait to speak to a live support representative. This is especially true during busy delivery times, like lunch or dinner hours or during holidays.

3. Use the DoorDash Help Center

DoorDash has built an extensive library of articles to assist customers, Dashers, and merchants with almost any issue they encounter. If you don’t mind doing a little searching, this is the best way to find answers to common issues.

Here’s how you use the DoorDash Help Center:

1. Go to help.doordash.com.
2. Log in if you aren’t already logged in.
3. Select Customer, Dasher, or Merchant Support.
4. Select “Visit Help Center.”
5. You can then enter a question or topic in the search bar or browse through the most popular help articles.

DoorDash has done an excellent job creating helpful articles on a variety of popular topics. Many give step-by-step instructions with pictures to walk you through popular topics, such as:

• Adding bank account information for Dashers
• Updating menus for merchants
• Understanding what fees you pay as a customer

The articles link to other helpful and relevant topics that might assist you even further. 

4. Follow DoorDash on Twitter

Most large companies have started using Twitter to give live updates about outages, discounts, promos, and more, and DoorDash does the same.

Even if you don’t have Twitter, you can still visit DoorDash’s Twitter here, and the handle is @DoorDash_help. 

If you are having an issue with the DoorDash app or suspect there’s a technical issue, you can visit Twitter and see if DoorDash has tweeted about any issues. It might take them a bit to notice the issues, but they are surprisingly fast. 

DoorDash also provides a link to Live chat in its Twitter profile.

5. Email DoorDash Customer Service

For issues that don’t require immediate attention, you can choose to email DoorDash customer service at [email protected].

DoorDash’s email address can be used by customers, Dashers, and merchants, and a team member generally responds in a couple of business days.

To receive the fastest response, include as much information as possible, attach screenshots, and clearly state your issue. Do not share sensitive information, like your bank account number, but add any information that will help DoorDash resolve your issues as quickly as they can.

6. Contact the DoorDash headquarters

This isn’t the most effective way to communicate with DoorDash about common problems, but if you have a larger issue that needs to be addressed at the corporate level, you can reach DoorDash headquarters at:

303 2nd St, Suite 800
San Francisco, CA 94107 

Like we said, this is for larger issues, not customer support, but you can use that address to mail the company about major issues.

It is highly unlikely that you will receive an answer to small issues that could be addressed through chat or a help article, so please review those options first before attempting to contact DoorDash headquarters for customer support. 

Final Word on DoorDash Customer Service

Need to get in touch with DoorDash customer service? Here are your options:

1. Contact live chat support at help.doordash.com and click “Chat with us in the DoorDash app.”
2. Call DoorDash customer service at (855) 431-0459.
3. Visit the DoorDash Help Center at help.doordash.com and select “Help Center.”
4. Follow DoorDash on Twitter for live updates on outages.
5. Email DoorDash customer service at [email protected].
6. Send a note to DoorDash headquarters at 303 2nd St, Suite 800, San Francisco, CA 94107.