Looking for the best remote customer service jobs? Fortunately, we’re past the days when customer service representatives worked in call centers or tucked away in cubicles. Customer service is still in very high demand, but now many of the best jobs are 100% remote, which means you can work from the comfort of home.
To help you find the best jobs, this article focuses on:
- Companies who are actively hiring for at home customer service jobs
- How much you can expect to make for each position
- The best platforms for finding even more job openings
You’ll notice in this article that insurance and health care are two of the industries that are hiring the most agents. And there are lots of different roles within those industries, like call center agent, live chat agent, benefits specialist, and more.
Despite a variety of customer service roles, they all require a high level of empathy and great communication skills. Keep that in mind as you start applying for positions and begin interviewing.
10 Places for best Remote Customer Service Jobs in 2021
Walgreens, currently the second-largest pharmacy chain store in the U.S., has several remote customer service jobs that need to be filled. Walgreens says you’ll be fielding a variety of issues from customers, patients, pharmacists, and third-party vendors.
This is one of the best remote customer service jobs because it comes with benefits, including healthcare coverage after 31 days of service, 401(k) with match, maternity and paternity leave, paid time off, and paid holidays.
Walgreens is currently hiring for several remote customer service positions:
- Call center specialist
- Customer service representative
- Service desk coordinator
Having at least 1 year of customer service experience will make you a preferred candidate. You will need basic PC skills, to understand Microsoft Word and Excel, be an effective communicator, and have at least your high school diploma or GED.
Walgreens doesn’t publish their pay online, but information from Glassdoor and Indeed suggests pay ranges anywhere from $11-$20/hour. You can visit Walgreens to learn more about these jobs and apply.
Aetna is a health care insurance company that’s owned by CVS -- the largest pharmacy chain store in the U.S.
Between Aetna and CVS, they are trying to fill several customer support jobs from home. And because these are such large companies, it’s likely that they’re hiring for multiple people in each position.
Customer service representatives for Aetna are the first line of contact with customers. They answer questions and resolve issues that come in via phone call or email. You’ll need to be an empathetic listener and be able to clearly explain members’ rights and responsibilities.
You only need a high school diploma or GED to be a remote customer service representative for Aetna, and they prefer candidates with computer knowledge and resolution-focused customer service skills.
Payscale says this position pays around $16/hour.
You can learn more and apply by checking out the jobs tab at CVShealth.com.
AAA, the roadside assistance and insurance company, has lots of openings for at home customer service jobs. Below, you can see just the first page of job listings available at AAA:
These are mostly entry-level customer service jobs, but some of them prefer candidates with a year or more of experience. The responsibilities also vary by position, but here’s what’s expected of the person who fills the job of Customer Service Representative/Membership Call Center:
- Answer questions and provide information via telephone regarding membership benefits and privileges
- Help new members enroll and take membership renewals for existing customers
- Take auto loan applications
One of the reasons AAA has some of the best remote customer service jobs is because many of them come with benefits. This includes competitive pay, employed development, paid time off, and retirement programs.
According to Glassdoor and Indeed, pay averages about $16/hour for these positions. You can check out careers.calif.aaa.com to search for jobs and learn more.
Maybe you’ve noticed a theme with this list of best remote customer service jobs -- they’re mainly in healthcare or insurance. Progressive falls under that category and offers auto, home, life insurance, and more.
Progressive is one of the largest insurance companies, and they recently listed dozens of new remote customer service jobs. This is only a small number of the openings they’re hiring for.
Here are a few things you’ll need to be considered for one of these positions at Progressive:
- Two years of post-secondary education or higher
- Instead of the above, two years of relevant work experience
- Designated at-home workspace that’s free from noise and other distractions
- Internet connection via DSL or cable modem
Progressive is clear about compensation -- $16.85-$19.65/hour depending on experience. They also provide benefits including a 401(k) match; medical, dental, and vision insurance, plus preventative care; mental health programs; paid time off; parental leave; tuition assistance; and more.
You can check out each of the listings and apply at Progressive.com/careers.
5. United Health Group
Another insurance giant, United Health Group, has a long list of remote customer service openings. United Health Group has subsidiaries around the world, so some of the positions available would be great if you are bilingual and/or living abroad.
Here are a few of the types of remote jobs they’re currently hiring for:
- Customer service representative
- Part-time call center representative
- Telehealth support coordinator
- Pharmacy customer service representative
Most of these positions only require a high school diploma or GED equivalent, basic computer skills, and the ability to effectively follow written and verbal instructions in English (unless you’re looking at a position outside of the U.S.).
You can find out more about each position at careers.unitedhealthgroup.com. Pay is around $16-$17/hour according to Glassdoor and Indeed.
Where to find more of the best remote customer service jobs
You just read about specific companies that are hiring for multiple roles and openings, but now let’s look at a list of websites that will help you find even more customer support jobs from home.
FlexJobs is a platform that focuses on work-from-home jobs specifically, and they aggregate up-to-date job listings for over 50 different job categories.
What makes FlexJobs a place to look for the best remote customer service jobs is that they list company accolades, have easy search features, and they’ll send you recommended listings.
You can find both full-time and part-time jobs, and they even specify if it’s only currently remote for pandemic hiring. Each listing clearly outlines what kind of experience and skills are required and preferred for the jobs, and FlexJobs directs you to the exact place if you want to apply.
There is a fee to sign up and start using FlexJobs, but memberships start at as little as $6.95 for one week. You’ll get more bang for your buck if you go for the month-long membership at $14.95.
Get personalized job search results with FlexJobs
You set up job search criteria, and FlexJobs sends you hand-screened listings that fit your requirements. The idea is to help you save time and energy as you search for jobs.Check out FlexJobs
Upwork is one of the largest freelancing platforms, connecting freelancers with clients and gigs around the world. They have freelance customer service jobs, design work, IT jobs, and a whole lot more.
To browse listings, you’ll need to sign up for a free account. Then you create a professional profile -- this is really fast and easy if you have a LinkedIn page or can upload a resume. But, you can also fill it out manually in about 15 minutes.
Once your account is approved, you can start searching for remote customer service jobs. You’ll need to send a proposal to potential clients that highlight your skills and how you can help them succeed.
Upwork takes 5% to 20% of your pay based on the amount of work you do for a client, but freelance customer service agents can make more than the typical $16/hour you saw with the job listings above.
Find freelance customer service jobs
Upwork connects you with clients around the globe who need freelance customer service assistance. It’s free to create a profile and start searching for jobs.Learn more at Upwork
ZipRecruiter is one of the most well-known employment marketplaces for job seekers and employers. It has a highly rated job search engine, and you can find openings in over 30 different job categories.
They have a massive database of jobs, so you’ll want to make sure you use the word “remote” when you’re searching. I did a quick search for “customer service remote,” and ZipRecruiter produced a list of hundreds of different openings.
Each listing outlines qualifications, duties, and more. You can apply for positions through ZipRecruiter or go to each company’s website to apply.
TTEC is a global customer experience company that helps companies fill customer service jobs. They assist in hiring for companies all over the globe, so this platform is definitely worth checking out if you live outside of the U.S.
They have a large and easy-to-navigate job directory, and you can browse based on skills, location, and preferences.
Most of their online customer service jobs require at least your high school diploma or GED equivalent, a few months of customer service experience, a computer, and an internet connection.
The remote customer service jobs at TTEC pay around $11.50 to $15.00/hour, and you can start browning listings by visiting TTEC.
SimplyHired is a U.S.-based job hiring site, and they have thousands of customer service jobs listed on their site right now.
They aggregate job postings from around the country, and you can apply through SimplyHired for some jobs, or you can visit the specific company’s hiring site.
I browsed the current remote customer service jobs on SimplyHired and found jobs paying $14-$24 hour. There are both full and part-time positions available.
The final word on the best remote customer service jobs
The pandemic forced companies to rethink how their employees work, and many companies have decided to turn jobs like customer service into fully remote positions even after the pandemic is over.
There are tons of benefits of working from home -- I personally love working in my gym shorts and not having to commute.
FlexJobs is my top pick for finding remote work, including customer service. They screen each job before listing it on their platform, and they’ll send you personalized job openings. FlexJobs takes some of the stress out of job hunting. However, they charge a weekly, month, or annual fee -- so keep that in mind as you weigh up the pros and cons of using FlexJobs.
You can earn anywhere from $11-$20/hour on average. Pay varies from company to company and also depends on your experience.
FlexJobs is my top pick for remote work because the jobs are all hand-screened. There is a fee to use the site, but they gather results for you, email you jobs that fit your profile, and you can pay for as little as a week at a time.
It’s easier than ever to find a 100% remote job. To find one, add search terms like “remote” or “work from home” to your search listings. Sites like FlexJobs, which specializes in remote work jobs, can help you find 100% remote positions in your field.
Most remote customer service positions require a computer or laptop and an internet connection. If the position requires you to speak to customers over the phone, then you’ll also need a headset. Companies typically provide you with a VOIP phone if talking on the phone is required.